Jacqueline Whitmore, CSP, has helped thousands of people around the world learn to be more confident and courteous in business and social situations.
She is an etiquette expert, author and certified speaking professional. She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand.
Since 1998, she has provided communication and leadership training programs, keynotes, and executive coaching to Fortune 500 companies, universities, and associations. Some of her clients include the U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale’s, Burger King Corporation, and The Hartford Financial Services Group, just to name a few.
Jacqueline is the author of Poised for Success: Mastering the Qualities That Distinguish Outstanding Professionals (St. Martin’s Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin’s Press, 2005), which is currently in its 13th printing and has been translated into four languages. She is available as a keynote speaker for public and private events.
Regarded as one of the foremost authorities on business etiquette in the world, Jacqueline has appeared on a variety of national television shows including ABC’s 20/20, FOX News, FOX & Friends, CNN, HLN, CNBC, and others. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio’s Motley Fool and Marketplace.
Jacqueline has been featured or quoted in hundreds of national and international newspapers and magazines including The New York Times, USA Today, The Wall Street Journal, The Los Angeles Times, The Financial Times, Fortune, Glamour, Cosmopolitan, Marie Claire, Time, and O: The Oprah Magazine, among others. She is a regular contributor to Entrepreneur.com and The Huffington Post.
Jacqueline is highly sought-after as a corporate spokesperson and has served as the cell phone etiquette spokesperson for Sprint and the holiday etiquette spokesperson for Office Depot, CLARISONIC Skincare and Sam’s Club.
She also holds the prestigious Certified Speaking Professional (CSP) designation from the National Speakers Association and the International Federation for Professional Speakers. This is the speaking profession’s international measure of professional platform skill awarded to the top ten percent of speakers worldwide.
Prior to starting her company, Jacqueline served as the assistant director of public relations and protocol officer for The Breakers Hotel in Palm Beach where she was responsible for handling media relations and teaching the hotel staff the nuances of dealing with royalty, celebrities, and other VIPs.
Jacqueline has also worked as a flight attendant for Northwest Airlines, a special events coordinator for the Walt Disney World Dolphin Hotel, and a singer and dancer for Sea World of Florida.
Jacqueline is based in Orlando, Florida but travels all over the world teaching and speaking about business etiquette.